Benchmarking

Benchmarking: An International Journal (BIJ) is the first journal to examine a business process design and improvement that is revolutionizing established practice and performance and is critical for companies committed to organizational performance based on measures/metrics, benchmarking and implementing the best practices. Its enthusiastic reception by many prominent academic scholars and practitioners have created high levels of interest in benchmarking techniques and best practices which promise improved world class organizational performance. Yet, strategies and techniques like total quality management, performance measurement, productivity management and best practices must be understood in their proper contexts and implemented effectively to add value for all the stakeholders. This journal helps companies decide if benchmarking is the right tool for them and shows them how to go about it successfully.