Journal of Service Management
Country
United Kingdom
Western Europe
Subject Area and Category
Business, Management and Accounting
└
Business, Management and Accounting (miscellaneous)
Q1
└
Strategy and Management
Q1
└
Tourism, Leisure and Hospitality Management
Q1
Publisher
SJR 2025
3.759
Q1
SJR Score
H-Index
106
Citations / Doc (2yr)
12.83
Total Docs. (latest)
57
Total Citations (3yr)
2,040
Publication type
Journals
ISSN
17575818
Coverage
2009-2026
Journal Rank
#480
Subject Categories
Business, Management and Accounting (miscellaneous)
Q1
Strategy and Management
Q1
Tourism, Leisure and Hospitality Management
Q1
Subject Areas
Aims & Scope
The Journal of Service Management focuses on service management research.
The journal publishes papers that show a unique and significant contribution to service literature, and provides a communication medium for those working in the service management field irrespective of discipline, functional area, sector or nationality.
The journal publishes double-blind reviewed papers that focus on service literature/theory and its applications in practice.
Abstracting & Indexing
Scopus
Google Scholar
Web of Science
Detailed Metrics
| Total Docs. (latest) | 57 |
| Total Docs. (3 years) | 134 |
| Total Refs. | 4,875 |
| Total Citations (3 years) | 2,040 |
| Citable Docs. (3 years) | 128 |
| Citations / Doc. (2 years) | 12.83 |
| Ref. / Doc. | 85.53 |
| % Female | 47.9% |
Metrics Visualization
Latest year data vs 3-year cumulative figures
Publication & Citation Trend
Loading trend data from Crossref...
Top 10 Most Cited Articles
Loading articles...
Frequently Asked Questions
What is the impact factor of Journal of Service Management?
The official Journal Impact Factor (JIF) is published by Clarivate in the Journal Citation Reports (JCR) and is not listed on this page. Based on SCImago data, Journal of Service Management has an SJR of 3.759 and is ranked Q1.
What is the SJR and quartile of Journal of Service Management?
Journal of Service Management has an SJR (SCImago Journal Rank) of 3.759 and its best quartile is Q1.
What is the H-index of Journal of Service Management?
The H-index of Journal of Service Management is 106, meaning 106 of its articles have each been cited at least 106 times.
Is Journal of Service Management indexed in Scopus?
Yes. Journal of Service Management is active in Scopus (Scopus Source List, August 2026).
Researcher Reviews
Write a ReviewNo reviews yet for this journal.
Be the first to share your experience!
Share Your Experience
Your review will be published after moderation. Email will not be displayed publicly.