Journal of Service Management
Q1 Journal
Journal
Country
United Kingdom
Western Europe
Subject Area and Category
Business, Management and Accounting
└
Business, Management and Accounting (miscellaneous)
Q1
└
Strategy and Management
Q1
└
Tourism, Leisure and Hospitality Management
Q1
Publisher
SJR 2025
3.759
Q1
SJR Score
H-Index
106
Citations / Doc (2yr)
12.83
Total Docs. (latest)
57
Total Citations (3yr)
2,040
Publication type
Journals
ISSN
17575818
Coverage
2009-2026
Journal Rank
#480
Subject Categories
Business, Management and Accounting (miscellaneous)
Q1
Strategy and Management
Q1
Tourism, Leisure and Hospitality Management
Q1
Subject Areas
Aims & Scope
The Journal of Service Management focuses on service management research.
The journal publishes papers that show a unique and significant contribution to service literature, and provides a communication medium for those working in the service management field irrespective of discipline, functional area, sector or nationality.
The journal publishes double-blind reviewed papers that focus on service literature/theory and its applications in practice.
Abstracting & Indexing
Scopus
Google Scholar
Web of Science
Detailed Metrics
| Total Docs. (latest) | 57 |
| Total Docs. (3 years) | 134 |
| Total Refs. | 4,875 |
| Total Citations (3 years) | 2,040 |
| Citable Docs. (3 years) | 128 |
| Citations / Doc. (2 years) | 12.83 |
| Ref. / Doc. | 85.53 |
| % Female | 47.9% |
Metrics Visualization
Latest year data vs 3-year cumulative figures
Publication & Citation Trend
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Top 10 Most Cited Articles
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