Journal of Service Research
Q1 Journal
Journal
Country
United States
Northern America
Subject Area and Category
Business, Management and Accounting
└
Information Systems
Q1
└
Organizational Behavior and Human Resource Management
Q1
└
Sociology and Political Science
Q1
Publisher
SJR 2025
5.517
Q1
SJR Score
H-Index
165
Citations / Doc (2yr)
12.42
Total Docs. (latest)
58
Total Citations (3yr)
1,700
Publication type
Journals
ISSN
10946705, 15527379
Coverage
1998-2026
Journal Rank
#242
Subject Categories
Information Systems
Q1
Organizational Behavior and Human Resource Management
Q1
Sociology and Political Science
Q1
Aims & Scope
The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service.
The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.
Abstracting & Indexing
Scopus
Google Scholar
Web of Science
Detailed Metrics
| Total Docs. (latest) | 58 |
| Total Docs. (3 years) | 115 |
| Total Refs. | 4,017 |
| Total Citations (3 years) | 1,700 |
| Citable Docs. (3 years) | 109 |
| Citations / Doc. (2 years) | 12.42 |
| Ref. / Doc. | 69.26 |
| % Female | 40.4% |
Metrics Visualization
Latest year data vs 3-year cumulative figures
Top 10 Most Cited Articles
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