Journal of Service Research
Country
United States
Northern America
Subject Area and Category
Business, Management and Accounting
└
Information Systems
Q1
└
Organizational Behavior and Human Resource Management
Q1
└
Sociology and Political Science
Q1
Publisher
SJR 2025
5.517
Q1
SJR Score
H-Index
165
Citations / Doc (2yr)
12.42
Total Docs. (latest)
58
Total Citations (3yr)
1,700
Publication type
Journals
ISSN
10946705, 15527379
Coverage
1998-2026
Journal Rank
#242
Subject Categories
Information Systems
Q1
Organizational Behavior and Human Resource Management
Q1
Sociology and Political Science
Q1
Aims & Scope
The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service.
The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.
Abstracting & Indexing
Scopus
Google Scholar
Web of Science
Detailed Metrics
| Total Docs. (latest) | 58 |
| Total Docs. (3 years) | 115 |
| Total Refs. | 4,017 |
| Total Citations (3 years) | 1,700 |
| Citable Docs. (3 years) | 109 |
| Citations / Doc. (2 years) | 12.42 |
| Ref. / Doc. | 69.26 |
| % Female | 40.4% |
Metrics Visualization
Latest year data vs 3-year cumulative figures
Publication & Citation Trend
Loading trend data from Crossref...
Top 10 Most Cited Articles
Loading articles...
Frequently Asked Questions
What is the impact factor of Journal of Service Research?
The official Journal Impact Factor (JIF) is published by Clarivate in the Journal Citation Reports (JCR) and is not listed on this page. Based on SCImago data, Journal of Service Research has an SJR of 5.517 and is ranked Q1.
What is the SJR and quartile of Journal of Service Research?
Journal of Service Research has an SJR (SCImago Journal Rank) of 5.517 and its best quartile is Q1.
What is the H-index of Journal of Service Research?
The H-index of Journal of Service Research is 165, meaning 165 of its articles have each been cited at least 165 times.
Is Journal of Service Research indexed in Scopus?
Yes. Journal of Service Research is active in Scopus (Scopus Source List, August 2026).
Researcher Reviews
Write a ReviewNo reviews yet for this journal.
Be the first to share your experience!
Share Your Experience
Your review will be published after moderation. Email will not be displayed publicly.